FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at info@kitchatease.com

Q. Where do you ship from?

A. We ship from our warehouses located in the US, UK, Germany, Australia, France, Canada and China.

Q. How long will it take for my items to arrive?

A. It will usually take 4-15 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
We do not guarantee or take responsibility for shipping times. In the event of adverse weather conditions, flight delays, or labor strikes, shipping times may be extended.

Q. How long will it take to receive a tracking number?

A. It will take usually between 2 - 4 business days.

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. Which currency will I be charged in?

A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to info@kitchatease.com

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also PayPal.

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure.

Q: How long is the after-sales period?

A: Within 7 days after receiving the products.